Halo heartbeat pendant

Shipping Policy

• Nationwide Delivery: We’re committed to delivering your orders across India with care and efficiency.
• Trusted Shipping Partners: We work with reliable couriers like Ekart, Delhivery, and DTDC Shipping to ensure safe and timely delivery.
• Fast Shipping: We aim to deliver your orders within 12-14 business days (excluding weekends).
• Track Your Order: Stay updated! Once your order is shipped, you’ll receive a tracking link via email and WhatsApp to follow its progress.
• Custom & Made-to-Order Products: Special items like Custom Products or Gold Jewelry take extra time. Please allow 5-7 additional days for crafting and shipping.
• Delivery Attempts: The courier will attempt delivery three times. If refused or unavailable, the parcel will return to us, and COD orders won’t be resent. They will only be resent after paying the full amount for the same parcel.

Cancellation Policy

• Changed your mind? Contact us within 12 hours to cancel your order.
• Order Processed: Once the order is processed, cancellation won’t be possible.
• Order Shipped: If the order has already been shipped, our Return Policy applies.
• Custom Orders: Custom orders cannot be cancelled once the advance payment is done.

Need Help? Contact Us!

Email: solitairewaves@gmail.com

Text: 9000331057

Your satisfaction is our top priority. Let us know how we can assist you!

Return/Exchange Policy

We strive for your satisfaction, but if you’re not happy with your purchase, here’s how you can request a return or exchange:

Eligibility for Returns/Exchanges

• You have 2 days from the delivery date to request a return or exchange.
• The item must be:
  • In the same condition as received.
  • Unworn or unused.
  • Include all original tags and be in its original packaging.
  • Accompanied by a receipt or proof of purchase.

Non-Returnable/Non-Exchangeable Products

• Custom Orders
• Made-on-Order Products (e.g., Tennis Bracelets, Necklaces, Tennis Chains, and other high-value silver jewelry)
• Gold Jewelry

Steps for Return/Exchange

1. Initiate a Request:
   • Contact us at solitairewaves@gmail.com or call/text 9000331057.
2. Approval:
   • Once approved, you’ll receive instructions on how and where to send your package.
3. Shipping Costs:
   • Customers are responsible for the shipping cost to return the item.
   • Items sent without prior approval won’t be accepted.
4. Quality Check:
   • Once we receive your item, our team will perform a quality check.
   • Refunds or exchanges are processed only after the item passes the quality check.

Refund Process

• Refunds will be issued to your original payment method within 3 days after approval.
• For Cash on Delivery (COD) payments, refunds will be made only via bank transfer.

Exchange Process

• Approved exchanges will be dispatched within 10 days of the quality check.

Important Note

• Items that fail the quality check due to tampering or damage will not be eligible for return or exchange.

We’re here to assist! Contact us with any questions or concerns.

Why Choose Solitaire Waves Moissanite?

• Exceptional Value: Get unmatched brilliance and quality without the high price tag.
• Better Color Quality: Enjoy stunning D-E color for a flawless appearance.
• Amazing Clarity: Each gemstone boasts impeccable clarity for unmatched sparkle.
• Strong Like a Diamond: Moissanite offers incredible durability with a 9.50 hardness on the Mohs scale.
• Bigger Stone for Less: Indulge in larger, luxurious stones at a fraction of the cost.

Each Solitaire Waves gemstone is a masterpiece of luxury, meticulously authenticated and verified. Only the most exquisite, GRA-certified stones meet our uncompromising standards, offering brilliance beyond compare.

Discover the Perfect Diamond Alternative

Even expert jewelers can't distinguish Moissanite from a natural diamond—even with a diamond tester!

Durability

Experience the timeless brilliance of Moissanite, boasting a 9.50 hardness on the Mohs scale, ensuring beauty that stands the test of time, just like diamonds.

Unmatched Color & Clarity

Discover flawless sparkle with Solitaire Waves Moissanite. Featuring impeccable clarity and exquisite D-E color, our collection defines true elegance.

Premium Materials

Our jewelry is crafted with nickel-free, hypoallergenic metals to ensure comfort and safety, so you can enjoy your favorite pieces without irritation.

Global Designs

Discover a blend of timeless classics and modern masterpieces, inspired by international trends and cultures, to perfectly match your unique style.

Fair Pricing

With no hidden markups or middlemen, we bring you exceptional quality jewelry at prices that everyone can afford.

Safe & Secure Payments

Shop with confidence! Our advanced encryption technology keeps your payment information safe, ensuring a secure and hassle-free checkout every time.

5-Star Customer Support

Experience exceptional service with our dedicated team, ready to assist you at every step. From queries to post-purchase care, we’re here to make your experience seamless and satisfying.