Shipping Policy

Shipping Policy

At Solitaire Waves, we are committed to delivering your precious purchases safely, securely, and on time. Our shipping process is designed to ensure transparency and convenience from the moment you place your order to when it arrives at your doorstep.

📦 Order Processing

All orders are typically processed within 10 working days.
Once your item is ready for dispatch, you will receive:

  • A product video prior to shipping for confirmation.

  • An email and SMS notification with your tracking details.

For made-to-order and custom gold jewelry, please allow an additional 2–3 working days for processing.

🚚 Shipping Options & Delivery Timelines

Standard Delivery (Pan-India):

  • Ready Stock Items: Delivered in 4–5 working days.

  • Other Items (Including Moissanite or Gold Custom Orders): Delivered within 12–14 working days.

  • Pre-orders: Delivery timelines will be mentioned on the respective product page.

If any delay is expected, our team will contact you proactively.

📬 Packaging Details

We ensure that every item you order is:

  • Delivered in durable, tamper-proof, and premium Solitaire Waves packaging.

  • Placed inside our exclusive Solitaire Waves jewelry box, ensuring it remains protected and presentation-ready.

🔐 Shipping Insurance & Tracking

  • All shipments are 100% insured until delivery.

  • You will receive a tracking link via email and SMS once your package is dispatched.

  • Track your order at any time here:
    👉 Track My Order

🚚 Our Shipping Partners

We have partnered with trusted logistics providers to ensure secure and timely deliveries:

  • Bluedart

  • E-Kart

  • Amazon Shipping

  • Shiprocket, and others.

📌 Custom Orders & Made-to-Order Products

For handcrafted or made-to-order items such as custom Moissanite designs or Gold Jewelry, additional time may be required. We appreciate your patience and assure you that quality takes precedence in every order we prepare.

🤝 Customer Support

Need help with your shipping status?

📧 Email us at: solitairewaves@gmail.com
📞 Call/WhatsApp: +91-90003 31057

Our support team is always happy to assist with tracking, delivery updates, or any concerns you may have.