Privacy Policy

Privacy Policy - Solitaire Waves


Last Updated: April 16, 2025

At Solitaire Waves, operated by Sigma Enterprises, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit, use our services, or make a purchase from our website, www.solitairewaves.com.

By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to the terms outlined below, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any revisions will be posted on this page, and the date of the last update will be clearly indicated. Your continued use of the services following such updates constitutes your acceptance of the revised Privacy Policy.

How We Collect Your Information

We collect personal information in the following ways:

Information You Provide Directly

  • Order Information: Full name, billing and shipping address, phone number, email address, and payment information.

  • Account Information: Username, password, security questions, and any other details you provide to create or maintain your account.

  • Customer Support Information: Details provided when you reach out to our support team via email or phone.

Information We Collect Automatically

When you interact with our website, we collect certain technical information automatically, including:

  • Device Information: IP address, device type, browser type, and operating system.

  • Usage Data: Pages visited, links clicked, browsing activity, and time spent on our site. This helps us enhance your browsing experience and improve our services.

  • Cookies and Tracking Technologies: We use cookies to store your preferences, analyze site traffic, and deliver personalized content.

Information We Obtain from Third Parties

In some cases, we may receive information about you from third parties, including our payment processors (such as Razorpay) and delivery services (such as courier partners).

How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and complete your orders, including payment processing and shipping.

  • Customer Communication: To contact you about your orders, provide support, and inform you about your account or our services.

  • Personalization: To recommend products and services based on your browsing history and purchase preferences.

  • Website Improvement: To analyze usage patterns, troubleshoot technical issues, and optimize our website performance.

  • Legal Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce our terms of service.

Sharing and Disclosure of Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, shipping providers, and analytics partners.

  • Legal Requirements: If required by law, we may disclose your information to comply with legal processes, such as subpoenas or regulatory requirements.

  • Business Transfers: In the event of a business transaction, such as a merger or sale, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to:

  • Store your preferences and settings.

  • Analyze site traffic and performance.

  • Personalize your shopping experience and marketing communications.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to complete transactions, resolve disputes, and comply with legal obligations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Rectification: You may request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.

  • Right to Restrict Processing: You may ask us to restrict the processing of your personal data.

  • Right to Object: You have the right to object to the processing of your data for marketing purposes.

To exercise your rights, please contact us at solitairewaves@gmail.com.

Security of Your Information

We take your data security seriously and use industry-standard measures to protect your personal information. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet is completely secure, so we cannot guarantee the absolute security of your data.

International Transfers

As an international business, we may transfer your personal data to servers located outside your country of residence. By using our services, you consent to the transfer and processing of your data in other countries, including those that may have different data protection laws.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Solitaire Waves (A Unit of Sigma Enterprises)
📧 Email: solitairewaves@gmail.com
📞 Phone/WhatsApp: +91-90003 31057
🌐 Website: www.solitairewaves.com