01Introduction

Solitaire Waves ("we", "us", "our"), operated by Sigma Enterprises, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.solitairewaves.com or make a purchase from us. By using our website, you consent to the practices described in this policy.

02Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you interact with our website.

• Personal details such as your name, email address, phone number, and shipping/billing address
• Order history, product preferences, and customisation details for made-to-order pieces
• Payment-related information processed securely through our payment gateway (we do not store card details)
• Technical data such as IP address, browser type, device information, and pages visited
• Communications you send us, including customer support enquiries and feedback

03How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and ship your orders
• To communicate order updates, confirmations, and delivery notifications
• To respond to customer service requests, queries, and complaints
• To improve our website, products, and overall shopping experience
• To send promotional offers or newsletters, where you have opted in (you may unsubscribe at any time)
• To detect and prevent fraud, unauthorised transactions, or misuse of our website

04Payment & Transaction Data

All payments made on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not collect or store your full card, UPI, or net banking credentials on our servers — these are handled directly and securely by our payment partner in accordance with their own privacy and security standards.

05Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic.

• Essential cookies required for core website functionality, such as your shopping cart
• Analytics cookies that help us understand how visitors use our website
• You can disable cookies through your browser settings, though this may affect certain site features

06Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With trusted logistics and courier partners, solely to fulfil and deliver your order
• With our payment gateway provider (Razorpay), to securely process transactions
• When required by law, regulation, or a valid legal request from authorities
• To protect the rights, property, or safety of Solitaire Waves, our customers, or others

07Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

08Your Rights & Choices

You have the right to access, correct, or request deletion of your personal data held by us at any time.

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to any legal or order-fulfilment obligations
• Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly

09Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take reasonable steps to delete such information promptly.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: